This short review is on the Jen Hotel (a Shangrila Hotel) on Orchard Gateway.
Got a club room for this two night stay for a meeting in this beautiful country Singapore. The club room provides access to the lounge and gym.
When you get to Orchard Gateway, you need to take the lift to the 10th floor to check in. Oh, the lift is horribly slow.
The mobile check is on the extreme right. Unfortunately, the girl didn’t know what to do when I showed her my mobile phone and the app that showed that I have checked in. It took quite a bit of time to get my room key because she had to ask the other attendant on what to do.
Finally, when I got my room key, I was off to my room. And the next set of lift was another wait as the lifts in this hotel are awfully slowwwww.
It’s a small room. No frills and the shower had no hot water. I didn’t bother to inform them anymore as I was tired and wouldn’t want to be changing rooms at this point.
Dinner was a quick one at the rooftop restaurant Trippi. The hamburger and mocktail was a decent one. The breeze was fine. The pool looked inviting. The view was stunning.
Breakfast starts at 7am. And the choices in the lounge area aren’t much but decent enough. It’s self service but even service wasn’t up to expectation for a Shangrila brand.
You’d expect that at the club floor or room, you’d get a bit of perks for the room. But that doesn’t apply here. All rooms have nothing in the room ref. If you wanted something to munch on or something to drink, they had a vending machine near the elevator for you. Talk about scrimping.
My final verdict? I’m wondering how it even got tagged as a 4 star hotel. Plain and simple – it’s 3 stars.
Relative Joy 